377bet Privacy Policy
377bet's full commitment to collecting, using, and protecting your personal information is set out in detail here.
1. Introduction and Scope
This Privacy Policy applies to all services, websites, and mobile applications on the 377bet platform. When you create an account on 377bet, log in, make a deposit or withdrawal, or use any service, you are covered by the terms of this policy.
This document should be read together with our Terms and Conditions. The two documents together form the complete legal framework governing your use of 377bet's services. If you have any questions, please read this policy carefully before you start using the service.
377bet believes that data protection is not merely a legal obligation — it is a fundamental responsibility to users. We therefore maintain full transparency about why we collect your information, how long we retain it, and the conditions under which it may be shared with third parties.
2. Information We Collect
Various types of information are collected while you use the 377bet platform. These are listed below by category:
2.1 Registration and Identity Information
Information you provide when creating an account:
- Full name and date of birth
- Valid mobile number (Bangladeshi)
- Email address
- Password (stored in encrypted form — never stored in readable form)
- National ID card or passport number (for identity verification)
2.2 Financial Transaction Information
Information collected during deposits and withdrawals:
- bKash, Nagad, Rocket, Upay, or bank transfer account details
- Transaction amount, date, and reference number
- Payment method and the relevant account number
Note: 377bet never collects or stores your full bank or mobile banking PIN.
2.3 Technical and Usage Information
Information collected automatically while you use the platform:
- IP address and device type
- Operating system and browser version
- Session duration and list of pages visited
- Cookie data and log files
- Betting and gaming activity history
2.4 Communication Information
When you contact us via live chat, email, or any other channel, a record of that conversation is kept. This is used to improve our service quality and to resolve disputes.
3. Purpose of Information Use
377bet uses the information it collects only for specific and lawful purposes. Your information is never sold to third parties for advertising purposes.
3.1 Account Management and Identity Verification
Information is used to create, manage, and secure your account. It is also needed to detect duplicate accounts and prevent fraudulent activity.
3.2 Processing Financial Transactions
Financial information is needed to process deposits, withdrawals, and bonus payments. Transaction details are verified to enforce the minimum ৳200 deposit and ৳800 withdrawal limits.
3.3 Providing Customer Support
Your account and transaction information is needed to resolve your questions or issues via 24/7 live chat and email, enabling us to provide accurate and timely assistance.
3.4 Ensuring Responsible Gaming
We analyse your gaming and betting activity to identify unusual patterns. This helps us enforce our Responsible Gaming policy and prevent problem gambling.
3.5 Security and Fraud Prevention
Technical data and transaction history are used to detect and prevent unauthorised access, money laundering, and fraudulent activity.
3.6 Service Improvement and Personalisation
Your usage patterns are analysed to improve the platform experience. Gaming activity data is analysed to understand which games or betting sections are used most.
4. Data Security and Retention
377bet uses industry-standard technology and practices to protect your information. Our security framework is described below:
4.1 Technical Security Measures
- All data transfers are secured through SSL (Secure Socket Layer) encryption.
- Passwords and sensitive information are encrypted using advanced hashing algorithms before being stored.
- Servers are monitored using firewalls and intrusion detection systems.
- Regular security audits and penetration testing are conducted.
- Two-factor authentication (OTP) is recommended to be kept active.
4.2 Retention Period
All information is retained for as long as your account is active. Even after an account is closed, financial transaction and identity information is kept for a minimum of five years to meet financial regulatory requirements. Technical log files are generally retained for six months to two years.
4.3 Staff Access Controls
Only authorised staff may access information necessary to carry out their responsibilities. All staff are bound by confidentiality agreements and receive regular training.
5. Sharing Information with Third Parties
377bet shares your information with third parties only in the limited circumstances listed below. Information is never sold for advertising purposes or for personal gain.
5.1 Payment Processors
Only the information necessary to complete a transaction is shared with bKash, Nagad, Rocket, Upay, and bank transfer providers. These organisations maintain their own security standards.
5.2 Technology and Service Providers
Gaming software providers (PG Soft, Pragmatic Play, JILI, Evolution, etc.) and infrastructure service providers receive specific and limited technical information. All such partners are contractually required to comply with data protection rules.
5.3 Legal Obligations
Information may be disclosed in response to a court order, a lawful request from a government body, or a demand from law enforcement authorities. In such cases, only the information required is provided, within legal limits.
5.4 Business Transfers
In the event of a merger or transfer of the business, user information may pass to the new operating entity. Users will be notified in advance in such a situation.
6. Cookies and Tracking Technologies
377bet uses cookies and similar technologies to keep the website and app running properly.
6.1 Types of Cookies
- Essential cookies: These cookies are necessary to maintain login sessions and ensure security. They cannot be disabled.
- Functional cookies: These remember your preferred language, game settings, and other personal preferences.
- Analytical cookies: These are used to understand which pages or features are used most. This information is analysed in aggregate and anonymised form.
6.2 Cookie Controls
You can disable non-essential cookies by changing your browser settings. However, this may limit some features of the platform. Without essential cookies, the site may not function correctly.
7. Your Data Rights
As a 377bet user, you have the following rights over your own information:
- Access: You can request a copy of the information stored about you. Most information can be viewed directly from your account settings.
- Right to rectification: You can request correction of inaccurate or incomplete information. Many details can be updated directly from your account profile.
- Right to erasure: You can request that your information be deleted in certain circumstances. However, information retained due to financial or legal obligations may not be erasable.
- Right to object to processing: In specific circumstances, you can object to the processing of your information.
- Right to data portability: You can request your information in a structured, machine-readable format.
To exercise any of the above rights, contact our support team via 24/7 live chat or email. Requests will be acted upon within a reasonable time after receipt.
To learn more about how to use the site safely or how to manage your account, visit our FAQ section.
8. Protection of Minors
377bet strictly enforces a 21+ age policy. No person under the age of 21 may use this platform, and no information about them is collected.
Age verification is mandatory during the account registration process. If we become aware that any account belongs to a person under 21, that account will be closed immediately and any information collected will be securely deleted.
If you believe a minor is using this site, please notify us immediately.
9. Changes and Updates to This Policy
377bet may review and update this Privacy Policy from time to time. Users will be notified of significant changes via email or an account notification.
The date of each revision will be clearly noted at the top of the page. Continued use of the platform after a policy change will be taken to mean you have agreed to the new terms.
If you have any comments or objections regarding a policy change, please let us know before the change takes effect.
10. Contact Us
If you have any questions, concerns, or requests to exercise your data rights regarding this Privacy Policy, please contact us:
Privacy Contact
When requesting deletion or correction of information, please contact us from the mobile number or email address registered to your account so we can verify your identity easily.